Refund and Cancellation Policy

CAFE is sold as a perpetual, one-time software license across three tiers (Core, Professional, Enterprise). Because the product is digital — the download package and hardware-bound license key are delivered immediately upon successful payment — once delivery has occurred, the purchase is final and not eligible for a refund.

This reflects the nature of the product: the full source for your licensed tier is transferred at the moment of delivery, so the transaction cannot be meaningfully "undone" the way a refund on an unopened physical product can.

We will review refund requests on a case-by-case basis where delivery genuinely failed to occur or the package was fundamentally non-functional through no fault of the customer — for example, a broken download link or a license key that cannot be validated after reasonable troubleshooting. Contact [email protected] with your order details and a description of the issue.

This Policy does not limit any statutory right you may have under mandatory consumer-protection law in your jurisdiction that cannot be waived by agreement.

Payments are processed by Paddle.com as merchant of record. Paddle may have its own buyer-protection process independent of this Policy; see paddle.com/legal for details.

The free backtest trial requires no payment method and creates no obligation to buy. It ends on its own 14 days after the trial key is issued, or after 5 backtests, whichever comes first. Nothing is charged when it ends, so there is nothing to cancel.

A CAFE license is a one-time payment in US dollars (USD). There is no subscription, no automatic renewal and no recurring charge, so there is no billing cycle to cancel. You will be charged once, for the amount shown at checkout plus any applicable tax calculated by Paddle before you confirm the payment.

You may abandon a checkout at any time before confirming the payment and no charge will be made.

Email [email protected] with your order/transaction ID, the email used at checkout, and a clear description of the problem. We aim to respond within a reasonable time.